Think big, start small, learn fast

Driving digital transformation as a member of Chief Digital Office’s leadership team

  • Achieved a 95% acceptance rate of a digital collaboration tool across 22 departments within 2 months through personalized onboarding focused on user journey

  • Leading a team of 11 experts towards marketing excellence

  • Progressively driving change in the organization with inspiring initiatives

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Increasing channel impact

Data-driven

  • Organic growth of company internal social media community from 200 to over 1000 members in the first year, additional 50% growth in second year with steadily high engagement.

  • Streamlining from over 100 communities to a few main ones targeted by stakeholder analysis

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Perception is reality

Untapped approaches

  • Activating Bosch Ambassadors on external Social Media to drive the company’s Image as a digital transformer.

  • Identify and guide colleagues with an authentic personality with relevant content to the right place, time and format for biggest impact through their PERSONAL profiles.

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Customer Awarded Sales
  • Sales Window towards Toyota Motor Europe

  • Introduced and professionalized a CRM system - resulting in double-digit growth in leads as well as an increase in customer satisfaction by more than 10%.

  • Introduction of new Raw Material Calculation Process - awarded by Toyota Europe with a Cost-Effectiveness Supplier Award, and introduced this process for all suppliers

  • Event Management - New Technology Forums and C-Level Meetings

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Barbara ZelenayBE
Customer Sales Window

Toyota Global Sales Account

  • Cross-Divisional Management of Global Sales and Marketing Activities

  • Customer Strategy Development and Global Business Plan Analysis

  • Risk Management - Communication Task Force Leadership

  • Shared Services - Benchmarking of Tools and Methods across JOEMs

  • Establishment and roll-out of “Toyota Way" Training for Bosch associates on 4 Continents

Centennial Project Lead - Concept Design and Execution

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Barbara ZelenayJP
Expect the Unexpected

Project Lead (2012-14) for biennial Global Communicators’ Meeting, with 150 participants, including Bosch CEO and other C-Level Management. Project Team (2013) for biennial Bosch Automotive Press Briefing, with 300 journalists from over 10 countries and Bosch C-Level Management. Re-routing of activites after the 2011 Tsunami disaster in Japan.

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Barbara ZelenayHQ
Learn, Train, Develop

Communications Training Program - Concept design and execution of introductory training for all new communication associates at Bosch Worldwide. Three day intensive course with workshop elements, giving insight into all communication areas and channels. Trained nearly 100 new colleagues in 2 years. The concept is still in place today, 7 years later.

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Barbara ZelenayHQ
Communication Strategy Coordinator

Functional lead for EMEA (Europe, Middle East and Africa), including communication strategies, budget and employee review. Managed over 50 communicators in 19 countries. Central contact for all communication channels and tools with focus on press and media.

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Barbara ZelenayHQ
Getting on the radar

Pioneered a concept car vision implementation, which led to a significant overhaul of customer product and brand perception - 50% increase in Customer Engagement over three years.

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Barbara ZelenayCM
Customer Success

Focus on tailored user journey and customer communication. Product innovation has to be reflected in communication tools and approaches as well. 50% increase in Customer Engagement over three years.

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Barbara ZelenayCM